Returns Policy and Exchanges – Unwanted or Unsuitable Items

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If you are not satisfied with your online purchase, you have 15 days from the shipped date to return your order to us for a refund or exchange. Unfortunately, due to hygiene reasons, earrings may not be returned unless the merchandise is defective but unused. Items returned must be in resalable condition. Delivery charges are non-refundable.

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Returns and Exchanges- Faulty Items

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If you have received a faulty item, please contact our head office on 01580 763155 stating your order number and the nature of the fault. Please return any faulty goods and subject to confirmation, we will refund you in full (including the cost of postage up to the original delivery cost) or offer you an exchange.

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Returning by Post

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In order to save you time and ensure your refunds/exchanges are processed quickly and efficiently, please follow these instructions:

Contact us at our head office on 01580 763155 to discuss the nature of your return.

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Packaging

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Please repack your goods along with a note about the reason for the return, and post back to us with a printout of your order confirmation sent by email when the purchase was made (which includes all the information we need to identify your order). Should you no longer have the original invoice/receipt, please include the reason for the return, your name/address.

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Send returns to:

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Whites Jewellers

96 High Street

Tenterden

Kent

TN30 6JB

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You must send your return using a secure or trackable method – eg. recorded/special delivery – and please retain proof of postage. Please note that until we receive your return the items and their condition are your responsibility.